On the brink of AI revolution

How automation is reshaping IT services

Tech-driven horizons: Embracing the future of IT services

The future is here, with an Automation Surge poised to redefine IT services through AI. With 69% of leaders confident in AI’s potential to boost efficiency and profitability, leadership must fully embrace this revolution to navigate the challenges ahead.

The AI-fication of IT

AI isn’t just a tool. It’s the engine powering the AI-fication of IT services—a process where AI-driven solutions are becoming integral to business operations. For custom software developers and IT consultancies, 74% of leaders agree that AI will drive significant improvements in efficiency and profitability.

See the chart opposite for the areas most poised for transformation:

Barrier-busting

The journey toward the automation surge is filled with leadership lag and integration anxiety. Without the backing of key decision-makers, efforts to integrate AI and automation can falter, leaving businesses stuck in the past.

Leadership lag: It’s essential for leaders to understand and champion the AI-fication process. Their buy-in is crucial for driving change and overcoming resistance within the organization.

Integration anxiety: Ensuring that new tools seamlessly mesh with existing systems is another hurdle. 24% of firms struggle with this challenge, and it must be addressed to fully realize the benefits of AI.

Adapt mode: To move forward, businesses must foster their adapt mode—where continuous learning, agility, and innovation are not just encouraged but embedded into the organization's DNA.

From manual-ism to automation

We’re witnessing the slow fade of manual-ism—a reliance on outdated, labor-intensive processes that drain resources and stifle growth. The most significant challenges of clinging to this old paradigm include:

Delays to Project Timelines (33%): Manual processes can lead to Timeline Tangles, putting projects at risk of delays.

Fragmented Data (33%): Disconnected data management systems result in Data Chaos, undermining decision-making.

Resource Constraints (33%): Outdated tools require more human intervention, creating a Resource Drain that distracts from core tasks.

Ready to future-proof your IT services?

Discover the tools and strategies you need in our Professional Services Automation Buyer’s Guide

Discover Now

Future-ready leadership

The future of IT services hinges on AI-adaptability—the ability to not only adopt AI and automation but to integrate these technologies into the fabric of the organization. Leadership plays a critical role in guiding this transformation.

Training and upskilling: Addressing skill gaps through continuous learning is essential for success.

Adaptable strategies: Remaining flexible and responsive in adapt mode ensures organizations stay ahead of the curve.

Visionary leadership: Leaders must articulate a clear, compelling vision that aligns digital initiatives with strategic goals, driving the automation surge.

When implementing new technologies, staff are often not brought along on the journey. You have to talk to people. You have to encourage them. You have to understand what their challenges are, what their fears are, and help alleviate those fears so they're willing to take that jump with you.

Bernard Williams, Chief Technology Officer, OIC Advisors