Navigating the new normal

The challenges of adapting to a changing workplace

How to achieve flexibility in a world craving stability

In a time when stability feels elusive, nearly two-thirds of IT services firms admit they’re struggling to adapt to the shifting landscape of hybrid and remote work.

Mid-sized firms (51-200 employees) are feeling the pressure the most, with 65% acknowledging the challenges, and large organizations (500+ employees) aren’t far behind at 60%. Leaders are realizing that the key to thriving isn’t resisting change but embracing it with agility and foresight.

The Agile advantage: Planning in motion

35% of IT services firms are turning to Agile project management frameworks to stay ahead.

Agile methodologies are more than a trend—they’re a necessity in a constantly evolving workplace. Agile values continuous planning and adaptability, which are crucial for tech firms navigating today’s rapid changes. Custom software developers are leading this charge, with 49% adopting Agile to keep their teams responsive and projects on track.

Iterative Development: Agile promotes iterative and incremental development, allowing teams to adjust as project needs evolve.

Enhanced Collaboration: Small, autonomous teams drive projects through constant interaction and feedback, ensuring alignment and flexibility.

Employee Satisfaction: Agile empowers employees by giving them autonomy, fostering a sense of ownership, and reducing burnout—leading to happier, more engaged teams.

Tech’s new frontier: Automation, AI, hybrid work, and cybersecurity

34% of IT services firms are leveraging AI, and 67% of leaders are grappling with the impact of hybrid work on efficiency.

The workplace is evolving, and so are the tools and practices that keep it running. AI and automation are becoming integral to streamlining repetitive tasks, allowing human talent to focus on higher-value work. Meanwhile, the hybrid work model is challenging firms to balance flexibility with operational efficiency.

AI and automation: These technologies are not just tools but strategic partners, enhancing decision-making and freeing up time for innovation.

Hybrid work balance: Leaders are using project management tools to ensure that remote collaboration remains effective and that work doesn’t get lost in the shuffle.

Cybersecurity focus: With 33% of IT services firms enhancing cybersecurity protocols and training, companies are safeguarding against the risks that come with increased flexibility and remote work.

The future of work: Questions to consider

As the workplace continues to evolve, it’s essential for IT services firms to stay ahead. To ensure your business not only adapts but thrives, consider asking yourself these key questions:

Are we Agile enough?
Are we continuously refining our processes and encouraging flexibility to adapt to changes as they arise?

How are we leveraging technology?
Are we fully utilizing AI and automation to streamline operations and free up our team for more strategic tasks?

Is our workforce engaged?
Are we fostering a culture that promotes autonomy, collaboration, and continuous learning to keep our employees satisfied and motivated?

Are we balancing flexibility with efficiency?
How well are we managing the challenges of hybrid work? Are we finding the right balance between offering flexibility to our employees and maintaining operational efficiency?

Are we prepared for future challenges?
How proactive are we in enhancing our cybersecurity protocols and training to protect our business in an increasingly digital and distributed world?

Reflecting on these questions can help guide your strategy and ensure your firm is prepared to navigate the future of work.