2024 has pushed IT services firms into uncharted waters
With AI driving a profound industry transformation, new skills, reinvestment, and a complete operational rethink are crucial. Yet, while AI attracts major funding, other areas are struggling, leading to layoffs, cautious hiring, and conservative spending. Coupled with economic uncertainty, the industry faces delays and stunted growth. In this climate, optimizing operations is not just smart—it’s essential for survival.
Enter the State of IT Services Operations—a beacon in the storm.
Drawing insights from over 500 IT services owners and leaders across the US and UK, this report reveals where firms excel, where they falter, and how they can leverage new tools and processes to streamline operations and boost revenue. It serves as a critical benchmarking tool, guiding firms to see how they measure up and where they need to pivot to thrive.
In a landscape where every decision counts, this is your playbook for navigating the challenges of 2024 and emerging stronger.
Let’s dive in.
