The art of keeping your team busy (but not too busy)

Is your team drowning one week and twiddling their thumbs the next? Here’s how to balance the chaos and build a smarter workflow

Let’s be real—resource management is a mess.

Between economic uncertainty, clients who change their minds like the wind, and teams stretched too thin, it’s no wonder resource management feels like a constant battle. But it doesn’t have to be this way. Getting resource management right is the key to happier teams, better project outcomes, and fewer “emergency” chat messages.

41% of client services leaders say bad resource management is the #1 reason projects go off the rails

(Source: Forbes Insights Survey)

The two sides of resource management

Think of resource management like planning a road trip. You need both:

Short-term capacity planning
Who’s driving? Who's navigating? Are we stopping for snacks? Capacity planning is all about giving the right tasks to the right people, adjusting on the fly, and keeping work flowing. Long-term resource scheduling
Where are we going? Do we have enough gas? Scheduling is about knowing when to sell more, when to hire, and having the right hands on deck when you need them—without hitting empty. The lowdown: Get both right, and you’ll have a smooth ride. Mess them up, and you’ll be stranded with an overworked team and a busted budget.

Why it’s worth getting right

Burnout and budget blowouts aren’t a vibe. When resource management works, everything clicks into place:

Optimized allocation: No more overworked teams or idle hands
Happier teams: People do their best work when they’re not drowning
Better profitability: Stop paying for downtime, bottlenecks, and last-minute hires
Scalability: Take on more work without the panic mode
Clients stick around: Because better service means stronger bonds, and repeat business

80% of managers say resource constraints are directly fueling burnout and turnover

(Source: Harvard Business Review)

"I just assumed you had unlimited resources?”
– The Client

The Client called…he wants to know if we’re going
to deliver the new website… a week early.

Ever had a client act like you can magically double your team overnight? Us too. That’s why smart resource management isn’t just for your sanity—it’s also for setting realistic expectations, retaining staff, and keeping client relationships intact.

Meet the Client