Tips on avoiding staff burnout

Accurate capacity planning can help alleviate the chances of staff burnout happening. But the fast-paced nature of client work means there’s always a risk things can get out of hand–and quickly.

We surveyed 40 client services leaders from around the globe to get their perspectives on burnout –including how to prevent it and recognize the warning signs.

What do you think agency leaders could do to help manage and prevent burnout?

We offer a "Healthy" day at Megaphone which is a day once a quarter to take off, no questions asked, to reset. It is also important to make sure you have things for people to work on outside of their day to day role – like company vision days, learn days, and social events with no work involved.

Lauren Oakes, CEO, Megaphone

Take breaks, rest and recuperate. It's not about how hard you work, it's about knowing what your highest leverage tasks are, and only working on those while delegating everything else. Focus on the high value tasks for an extended period of time and huge shifts can happen.

Nathan Harding, Founder & Managing Director, Yo Media

When team members feel like they have transparency and honesty from leaders, it creates a sense of security and stability. The same is true with clarity. Provide employees with more clarity at every opportunity and level – be it in their job duties, status of their performance, daily tasks or the week’s priorities.

Shauna Nuckles, Founder Advoaction